User groups

Agencies have teams that come up again and again: the night shift, the wound-care nurses, the Henderson case team. A user group is a named, agency-defined set of staff. Mention @night-shift and Rounds notifies everyone on it — no typing five names, no remembering exactly who's on the team this week.

Creating a user group

User groups are an agency-admin setting. The page lives inside Settings, in the Agency administration section.

1. 1

   Open Settings

   In the top-right navigation bar — visible from the chat workspace and most screens — click Settings.
2. 2

   Find Agency administration

   Scroll to the Agency administration panel near the bottom of the Settings page. It's badged Admin and only appears for agency admins.
3. 3

   Click User groups

   Choose the User groups card. The user-groups page opens.
4. 4

   Create the group

   Give the group a name and an optional description, pick its members from your agency's staff, and click Create.

Click to enlarge

Click to enlarge

Mentioning a group

1. 1

   Open a channel and click into the composer

   From the chat workspace, click the channel in the list on the left, then click into the Type a message… box at the bottom.
2. 2

   Type @ in the composer

   Alongside people and clinical roles, the @ autocomplete also lists your agency's user groups, each with a member count.
3. 3

   Pick the group

   Choose a group — @night-shift — and it's inserted as a chip in your message.
4. 4

   Send

   On send, Rounds expands the group: every member who is also in this channel gets a mention notification, even if they've muted the channel.

A group only reaches who's in the channel

Expanding a group is always intersected with channel membership and message visibility. If a group has five members but only three are in this channel, the message reaches those three and shows "(3 of 5 in this channel)" so you know the rest weren't notified. A group mention can never notify someone outside the channel or leak a private message.

Groups versus clinical roles