Lone-worker safety check-ins

A home visit alone carries a risk no clinical message can cover: if something goes wrong, nobody knows to come looking. The Safety hub closes that gap. Arm a timed check-in before a visit and Rounds watches the clock; if you don't confirm you're safe in time, it alerts the people designated to respond. And if you need help right now, a Panic button raises the alarm immediately.

Reaching the Safety hub

The Safety hub is always one click away — it isn't buried in Settings, so field staff can reach it fast.

1. 1

   From anywhere in Rounds, click Safety in the top nav

   The top navigation bar carries a red Safety link (a shield icon). It's always visible from the chat workspace. Click it.
2. 2

   You land on the Safety page

   The link opens /safety — the lone-worker safety hub. From here you can arm a check-in or raise a panic alert.

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Starting a timed check-in

1. 1

   Pick a visit length

   In the Start a check-in panel, choose how long your visit should take — 30, 45, 60, or 90 minutes.
2. 2

   Add an optional note

   You can add a short note — typically where you're headed, a street or area. Keep patient names out of it; the note is encrypted, but it isn't the place for patient information.
3. 3

   Start the check-in

   Click Start check-in. The panel switches to a live countdown.
4. 4

   Confirm you're safe before the timer reaches zero

   When you're done — or any time you want to close it out — click I'm safe. If the visit is called off, click Cancel check-in instead; cancelling sends no alert.

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The Panic button

A timed check-in covers the slow failure — you can't reach your phone in time. The Panic button covers the fast one. It sits in its own red panel on the Safety page; press it and Rounds raises an alert to your safety contacts immediately, without waiting for any timer.

Who gets the alert

A missed check-in or a panic alert goes to your agency's designated safety contacts — the staff your administrator has picked to respond. If your agency hasn't designated any safety contacts yet, every agency admin receives the alert instead, so an alert always reaches someone. Designating safety contacts is covered in the admin guide.

Responding to an alert

If you're a safety contact (or an agency admin acting as the fallback), the Safety page shows you an Active alerts list — every colleague who has triggered a panic or missed a check-in.

1. 1

   Acknowledge the alert

   Click Acknowledge to claim an alert. This tells the other contacts you've got it, so two people don't both respond to the same alert.
2. 2

   Reach the colleague

   Acknowledging is a claim, not a fix — call or message the colleague, or send help, as your agency's safety procedure requires.
3. 3

   Resolve the alert once they're safe

   When the colleague is confirmed safe, click Resolve. Only resolve an alert once you actually know the person is safe — it closes the alert for everyone.

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