Threads & @mentions

Threaded replies

When you reply in a thread, your message is attached to a specific original message instead of dropping into the main channel. The back-and-forth stays grouped together, and the main channel stays clear for everyone else.

1. 1

   Open a channel

   From the chat workspace, click a channel in the list on the left to open the conversation.
2. 2

   Find the Reply link under a message

   Every message has a small Reply link beneath it. Click it on the message you want to respond to.
3. 3

   Type in the thread panel

   A Thread panel opens on the right, with the original message pinned at the top. Type your reply in its composer and send — it lands in the thread, not the main channel feed.
4. 4

   See the thread summary

   Back in the main channel, the original message shows how many replies the thread has. Anyone in the channel can click Reply on it to reopen the thread and follow along.

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@mentions

An @mention ties a message to a specific person. It starts in the same place every message does — the composer at the bottom of an open conversation.

1. 1

   Click into the composer

   Open a channel and click into the Type a message… box at the bottom.
2. 2

   Type @ and start a name

   As soon as you type @, a list pops up above the composer. Keep typing to filter it; the list also includes clinical roles and user groups.
3. 3

   Pick from the list and send

   Choose the person you mean — Rounds inserts the mention as a chip — then finish your message and send. The person gets a direct "you were mentioned" notification, even if the channel is muted for them.

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Using them together

Threads and mentions work well as a pair. Reply in a thread to keep a side conversation contained, and @mention the person you need inside that thread so they know to open it. The channel stays calm; the right person still gets pulled in.